Refunds/ Returns Policy

Refunds/ Returns
We make every effort to provide high quality products to meet the needs of our customers. Due to the nature of our products, we are unable to offer returns or exchanges once an order has been placed. We understand that each situation is different. Please contact us here with any questions or concerns.

Cancelling Order
We are unable to cancel any order once they have been placed.

Damage Products/ Wrong Items
Full or partial refunds will be given on orders that are damaged or defective outside of the customer’s control or any wrong items received. Please contact us here if you received a damaged or defective item. Refunds are issued to the account used to place the order.

Lost or Stolen Package
Larondo Beauty is not responsible for lost or stolen packages. Please ensure that you have the correct and complete address before placing an order. All items are shipped using the United States Postal Service (USPS). Please contact us with any shipping concerns or to report an issue with your shipment.